MrQ - online casino review, bonuses, complaints, player reviews UK

Introduction

Year established and company background

MrQ Casino, launched in 2018, has quickly become a favorite among players in the UK for its revolutionary style of online gambling. MrQ is owned and operated by Lindar Media Limited, a British company incorporated in 2014. What sets MrQ apart from other casinos is that it uses its own proprietary platform. This enables the casino to create unique games and features that are unavailable at most other casinos.

Licensing information

MrQ Casino is licensed and regulated by the United Kingdom Gambling Commission (UKGC) with a license number 051250-R-328289-006. This indicates that the casino is subject to extremely high standards of fairness, security, and responsible gaming, so players are given a secure and stable environment.

UKGC – British gambling commissions (UK Gambling Commission)

Bonuses and Promotions

MrQ Casino is different in the UK online gaming world by offering several no-wagering offers, where customers get to retain 100% of their winnings with no playthrough requirements.

Welcome bonus details and terms

New UK players can benefit from several generous welcome offers:
🔹 50 Free Spins on Big Bass Splash: Deposit £10 or more to receive 50 free spins, each valued at £0.10. Winnings are paid in cash with no wagering requirements.
🔹 100 Free Spins with Promo Code GCOM100: Deposit and spend £20 using the promo code GCOM100 to get 100 free spins on Big Bass Splash.
🔹 Up to 200 Free Spins: Deposit and spend £10 daily for four consecutive days to receive 50 spins each day on Fishin’ BIGGER Pots of Gold, totaling 200 spins.

Ongoing promotions for existing players

MrQ provides a range of promotions for returning players:
🔹 Daily Roulette Drop: Participate in daily roulette games to earn points redeemable for free spins.
🔹 Drops and Wins: Engage in daily and weekly tournaments with a monthly prize pool of up to £2,000,000.
🔹 Mobile Verification Bonus: Verify your mobile number and make a deposit to receive 10 free spins on Squealin’ Riches.
🔹 Refer a Friend: Invite friends to join MrQ; when they deposit and spend £10, both of you receive 10 free spins on Fishin’ Frenzy The Big Catch.

Loyalty/VIP program details

Despite not having a traditional VIP scheme, MrQ does have one through the rewards program via the Daily Roulette Drop, where points are accumulated, which can then be exchanged as free spins.

Wagering requirements and withdrawal conditions

MrQ’s unique selling point is its no wagering demand on bonuses. All winnings from free spin and promotion are credited as real money and can be withdrawn straight away with no further playthrough demand.

Game Selection

MrQ Casino offers a wide and diverse game library that caters to different player preferences. With more than 1,000 games from more than 24 renowned software companies, players can enjoy various forms of gaming.

Software providers

Slots variety

With a strong emphasis on slot games, MrQ offers over 900 slot titles, including:
🔹 Classic Slots: Traditional fruit machine-style games.
🔹 Video Slots: Modern slots with engaging themes and features.
🔹 Megaways Slots: Dynamic reel structures offering numerous ways to win.
🔹 Progressive Jackpots: Games with jackpots that increase over time.

Table games

Baccarat

Blackjack

Roulette

Live dealer options

For players seeking a more immersive experience, MrQ offers over 40 live dealer games powered by Evolution and Pragmatic Play. These include:
🔹 Live Roulette: Variants such as Lightning Roulette and Speed Roulette.
🔹 Live Blackjack: Including Infinite Blackjack.
🔹 Live Baccarat
🔹 Game Shows: Interactive games like Crazy Time, MONOPOLY Live, Dream Catcher, and Mega Ball.

Specialty games

MrQ also features a variety of specialty games to diversify the gaming experience:
🔹 Bingo: Five bingo rooms offering different themes and ticket prices.
🔹 Slingo: A hybrid of slots and bingo, providing unique gameplay.

Banking Options

MrQ Casino offers an easy and secure banking experience that is specifically for UK players. With a choice of reliable payment methods, speedy processing times, and a focus on fee-free transactions, managing your cash is easy and reliable.

Deposit methods

Withdrawal options and processing times

MrQ ensures prompt withdrawals, with processing times varying by method:
🔹 PayPal: Typically processed within 4 hours.
🔹 Instant Bank Transfer: Funds usually received within 40 minutes.
🔹 Visa Direct: Withdrawals completed in 0–4 hours.
🔹 Standard Visa/Mastercard Debit: Processing time ranges from 3 to 5 working days.

Minimum/maximum transaction limits

Minimum Deposit: £10
Maximum Deposit:
🔹 Debit Cards: Up to £10,000 per transaction.
🔹 PayPal: Up to £5,500 per transaction.
🔹 Pay by Mobile: £30 per transaction, with a monthly cap of £240.

Maximum Withdrawal:
🔹 No specified limits; however, daily and monthly withdrawal limits may apply based on your account status

Payment security measures

🔹 SSL Encryption: All transactions are protected with the newest SSL encryption technology, making your personal and financial information secure.
🔹 KYC Verification: As a part of UKGC regulation compliance, MrQ has a Know Your Customer procedure to verify player identities, enhancing security and minimizing the possibility of fraud.

Mobile Experience

MrQ Casino provides UK users with a hassle-free mobile experience, either through its native iOS app or mobile-optimized web site.

App availability (iOS/Android)

iOS: MrQ’s native app for iPhone and iPad users is downloadable from the App Store. The app provides instant access to over 1,000 games including slots, live casino, and bingo, which are all playable on mobile devices.
Android: There isn’t a dedicated Android app, but Android users can enjoy the full MrQ experience on mobile browsers. The site is fully responsive to offer smooth gaming and straightforward usability.

Browser-based mobile play

MrQ’s mobile website is designed to offer a user-friendly experience across various devices. Players can enjoy:

Full access to the game library, including slots, live dealer games, and bingo.
Secure banking options, including deposits and withdrawals.
Access to promotions and bonuses.
Customer support services.

Game selection on mobile

MrQ boasts a vast selection of mobile-friendly games from top providers, including:

Slots: Titles from NetEnt, Pragmatic Play, Thunderkick, and more.
Live Casino: Games powered by Evolution, such as Blackjack, Roulette, and game shows like Crazy Time.
Bingo: Proprietary bingo rooms offering 90-ball and 75-ball games.

Mobile-specific features

No-Wagering Bonuses: Mobile gamblers are treated to the no-wagering bonuses offered by MrQ where they do not wager winnings.
Easy-to-Use Interface: Mobile users are treated to an easy interface while using the phone, with the browsing of games and even setting up accounts becoming a breeze.
Safe Transactions: Transactions are processed securely on the phone through a range of payment channels, including debit cards and PayPal.

User Experience and Interface

MrQ Casino offers a clean, modern interface designed for simplicity and smooth navigation. UK players will find the platform intuitive whether they’re on desktop or mobile. The white-and-blue colour scheme gives the site a fresh and welcoming feel, with quick access to games, promotions, and account features.

Website Design and Navigation

Minimalist layout ensures that all important elements—games, offers, support—are just a click away.
Sticky navigation bar makes it easy to browse between game categories and manage your account.
Search and filter tools help players quickly find specific games by name or provider.
Responsiveness across devices ensures the interface adapts perfectly to any screen size.

Account Registration Process

Quick sign-up: New users can register within minutes by providing basic information like name, email, and address.
No-nonsense verification: As a UKGC-licensed site, MrQ complies with Know Your Customer (KYC) checks, requiring users to verify identity and address, usually via photo ID and a utility bill or bank statement.
Seamless onboarding: After verification, players can deposit, claim bonuses, and start playing right away.

Customer Support

🔹 Live Chat
Availability: Daily from 9:00 AM to 9:00 PM GMT.
Access: Live chat can be initiated through the Help Centre on the MrQ website, specifically within articles where live chat support is applicable.

Response Time: Typically immediate during operating hours, providing real-time assistance for urgent inquiries.

🔹 Email Support
General Inquiries: support@mrq.com
Document Verification: verifications@mrq.com
Response Time: MrQ aims to respond to emails within 24 hours.

Safety and Security

MrQ Casino, operated by Lindar Media Limited, is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 051250-R-328289-006. This ensures adherence to strict standards for player protection, fair gaming, and responsible gambling practices.

Data protection measures

MrQ employs 256-bit SSL encryption to safeguard all financial and personal information transmitted via its website. Such encryption secures sensitive information from unauthorized access. Additionally, MrQ’s privacy statement outlines the collection, use, and storage of personal data, with the mention of compliance with data protection legislation

Responsible gambling tools

Committed to promoting responsible gambling, MrQ offers a suite of tools to help players manage their gaming habits:

Deposit Limits: Set daily, weekly, or monthly limits on deposits to control spending.
Reality Checks: Receive periodic reminders of time spent playing to encourage mindful gaming.
Time-Outs: Take short breaks from gaming, ranging from 24 hours to 6 weeks.
Self-Exclusion: Opt for longer breaks by self-excluding for a minimum of 6 months, during which access to the account is restricted.

Account verification process

In compliance with UKGC regulations, MrQ requires players to verify their identity and address before engaging in real-money gaming:

Proof of Identity: Acceptable documents include a passport, UK driving licence, or national ID card.
Proof of Address: Utility bills, council tax statements, or bank statements dated within the last 3 months are accepted.

Fair gaming certifications

MrQ ensures fair play by utilizing Random Number Generators (RNGs) that are regularly tested and audited by independent third-party organizations. This guarantees that game outcomes are random and unbiased, providing a fair gaming environment for all players.

Overall, MrQ Casino is a step above the competition in the UK online casino market due to its usability, huge game selection, and very strong responsible gambling stance. Due to its UK Gambling Commission license, players can trust the site to provide a safe and fair experience. The site also has a range of secure banking options, excellent promotions, and more than sufficient selection of slots, table games, and live dealer games.

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