The casino does not accept players from Australia, France, Hong Kong, Israel, Italy, the Netherlands, Turkey and the USA
Grosvenor Casinos is a chain of more than thirty casinos in the UK that are operated by the Rank Group. The brand also appeared online in 2007 and quickly conquered the market with its great services. Licensed and regulated by Alderney Gambling Control Commission, this casino uses software from a number of well-known providers like IGT, Cryptologic, Playtech, Boss Media and Wagerworks. Let’s take a closer look at this amazing casino!
In order to provide its customers with the highest level of privacy and security, Grosvenor Casinos uses VeriSign Secured. This ensures complete protection of all banking transactions thanks to the highest level security protocols. While the casino doesn’t mention anything about RNG certificated and audits, you can be sure a Rank Group site licensed in Alderney offers completely fair games.
As mentioned above, Grosvenor Casinos uses gaming software from a number of different software providers. With such names as IGT or Playtech on board players can be sure that they are up for a great gaming experience. The casino offers you the possibility of playing directly from your web browser or downloading software and installing it on your PC for easy access in the future. The selection of games is simply astounding, including a huge number of slots, as well as card and table games, video pokers, specialty games and more. There’s also a Live Casino where you can play Blackjack, Baccarat, Roulette and Hold’em with real dealers. But that’s not all, as the casino is also available for mobile devices, which means that you can play all your favorite games on the go.
The casino has a £20 Welcome Casino Bonus for new players. While this amount might seem pretty small in comparison to the big welcome bonuses offered in other casinos, the requirements to receive this bonus are pretty low. You need to make a deposit of at least £20 and wager it 5 times (so, in this case you would need to spend £100) and you will receive the extra £20 within 24 hours. Aside of the welcome bonus, the casino offers other promotions, such as daily bonuses, cashbacks and loyalty points.
In order to deposit money to your account, you can use the following options: Visa Electron, MasterCard, Skrill, Solo, Delta, NETeller, Laser and Ukash Vouchers. Withdrawal limits will depend on the payment method you decide to use and the casino only mentions a limit of a £15,000 limit per withdrawal for UK issued credit and debit cards.
The casino’s help desk is available seven days a week between 8:00 and 23:59 GMT. You can get in touch with customer support by phone, e-mail or snail mail. It’s too bad that there’s no Live Chat option. While it doesn’t operate 24/7, it’s still available for most of the day and ready to resolve all issues and problems that arise from the use of the casino website or software so don’t hesitate to contact the support team when you need help.
Grosvenor Casinos is a really good online gaming site that offers a multitude of options and a great library of games from the best providers and of the highest quality. Sadly, right now the casino is lacking in other departments such as promotions or banking and support services. Still, if it keeps growing and upgrading its future will definitely be good!