Belonging to 5Dimes Group, Island Casino is a site that was established in 1997 and offers casino, sportsbook, racebook, lottery, poker and skill games services. The site is licensed in Costa Rica and runs using Digital Gaming Solutions (DGS) software. While it offers such a wide variety of services, the Island Casino site is rather poorly prepared and finding certain information can be hard. Although it does have a nice, calming design with a beautiful sea in the background.
While we were unable to find a section devoted to security, according to its banking section, the casino uses a third party processing company for all transactions and claims full security. The Random Number Generator (RNG) used in this casino has been tested by Certified Fair Gambling, a 3rd party auditing company. The casino allows you to view all of its payout reports.
DGS software is known for providing access to a variety of different gambling services, all of really good quality and using modern solutions. Aside of the standard online casino games, it offers live dealer games of blackjack, roulette and baccarat, as well as mobile casino. The main casino is browser based and truthfully is rather disappointing in terms of the design – it is rather bleak.
Players interested in using the casino services at this site can receive a 50% Match Bonus up to $125, which is hugely disappointing. In order to receive the bonus, you first need to wager 10x your first deposit. Aside of this promotion, the site offers a wide variety of bonuses that can be used across its different services.
The casino accepts some of the usual payment methods, such as visa deposits, checks and money orders, debit cards, Neteller, Skrill or Click2Pay. The limits on transactions in this casino depend on the option you choose to use so review the information in the Banking Center section of the site.
The customer support in this casino operates 24/7 and is available through live chat, e-mail and by phone. There are even phone numbers depending on the area of queries. There’s also a Help Center which contains answers to questions frequently asked by customers.
Our experience with Island Casino was rather mixed. While it seems attractive at first, especially in the games department, there are many flaws in the site’s design and software and the welcome bonus is rather weak. The main frustration is connected with navigating the confusing site and finding any relevant information on the casino, but from a players perspective the casino has a rather attractive offer.