The casino does not accept players from American Samoa, Guam, Israel, Northern Mariana Islands, United States Minor Outlying Islands, United States of America and US Virgin Islands.
PlayGrand is a relatively young casino that has been established in 2013 and is operated by Secure View Services Limited with a licence in Curacao. The casino is powered by the White Hat Gaming platform that includes games from a number of popular providers, such as Sheriff Gaming, Aristocrat, NYX Gaming, Leander Games, NextGen, OMI Gaming and iGaming2go, as well as slots from BetSoft Gaming. The website has a simple but elegant design, without many flashy effects or too many colours.
The casino’s site is protected by a 128-bit SSL encryption protocol, ensuring that all communications are safe and secure. This allows customers to provider their personal and financial information without worry. The casino also has a TST Labs Certified logo, meaning that it’s Random Number Generator has been tested and verified to provide random and fair results.
PlayGrand is definitely a great place if you’re looking for a wide variety of games. Running on the White Hat Gaming platform, it offers titles from some of the best providers around: Sheriff Gaming, Aristocrat, NYX Gaming, Leander Games, NextGen, OMI Gaming and iGaming2go. Added to the mix are great slots from BetSoft Gaming. With so many companies, listing their best titles would create quite a list, so let’s just mention a couple of gems like The Amsterdam Masterplan, Irish Eyes, Merlin’s Millions or Slotfather. The casino ‘games room’ is separated into the following categories: slots, classic games (blackjack, roulette, craps, etc.), poker games (includes both video poker and table games), scratch cards, fun games (keno, pachinko and other), bingo and virtual games (like Virtual Racing or Virtual Racebook). All games are available directly on the website, without any unnecessary downloads and installations.
On your first deposit PlayGrand will give you a choice between a Casino signup offer and Bingo signup offer. The first one is a 250% Bonus up to €250 with a wagering requirement of 30x bonus amount. The second one is a 300% Bonus up to €150 and has a wagering requirement of 4x bonus amount. Other than the welcome bonuses, the casino has an Ongoing 10% Deposit Bonus, as well as a list of weekly promotions.
The payment options supported by this casino include Neteller, Visa, iDeal, Poli, MasterCard, Paysafecard, Maestro and Ukash. There’s a minimum withdrawal amount of €50 and a maximum withdrawal amount of €2,500 per week.
Contacting the casino is possible with Live support chat, which is available 10am – 11pm GMT, 7 days a week. It’s also possible to send a message using the form available on the website. There’s also a FAQ question but it’s rather small and only covers a couple of basic questions.
PlayGrand Casino is a site with a really good offering when it comes to games. The promotions are quite decent too, with bonuses both for casino and bingo games. Only complaints could be made about banking and support services which, while not bad, leave something to wish for.